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|  | Topic : Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy |  |
| | | Jimbo | | Jupiter |  |  | | Reg. Date | : | 25/01/2010 | | Posts | : | 1,032 | | Location | : | Queanbeyan, N.S.W., Australia |
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| | Posted : 01 Mar 2012 - 02:54 Post title : Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy | | | Hi all,
Didn't know where to put this post, but as it relates to Iron Rider bags, etc. from Dowco Ind., here's where're I dumped it!
Late in 2010 I purchased an Iron Rider "Large Roll Bag" from fasteddy. The bag is great; big enough to do an overnighter, but yet, not so big that it looks too out of place on the back "Toaster Rack' on the back of my bike.
About a month ago whilst tightening down the "Connector Straps" from the bag to the rack, one of the plastic clip thingies broke. So I thought: "Gees these thingies are crap; they're breaking pretty easy"! But I must admit I probably was tightening them down pretty hard.
Anyway, a couple of weeks after, I emailed Dowco via their website "Contact Us" page and asked about replacement "Connector Straps". I even stated that I would be happy to buy them if neccessary, moreover all I was after was whether they (Dowco) could provide/sell them to me, or should I contact my supplier (fasteddy).
I then tried contacting eddy, but none of us realised the issues eddy was having til later. I had since emailed eddy to tell him that my issue wasn't worthy of his time at the moment; my straps could wait!!
And then today, I went to the Post Office and there was a little parcel from Dowco, containg a complete set of "Connector Straps". I was rapt.
Some of you might think this is all a bit of waffle, or that I was probably entitled to the replacement anyway, but I am just genuinely impressed that Dowco have have done this and I wanted to share my little experience.
So, Thank You once again eddy for providing good quality gear for us at very reasonable prices and a great big Thank You to Dowco for unquestioningly backing their equipment. I just don't see that happen too much any more!
Cheers guys,
Jimbo
| Cheers
Jimbo (Bishop) 
Keep the black side trackside and the shiny side up!
Veterans MC - Federal Chapter
| | Post edited by Jimbo on 01 Mar 2012 - 02:57 |
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| | | dribt | | Set | |  | | Reg. Date | : | 31/01/2011 | | Posts | : | 382 | | Location | : | Maitland, NSW, Australia |
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| | Posted : 01 Mar 2012 - 06:54 Post title : Re: Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy (Re: Jimbo) | | | Hi Jim,
Great to hear a good news story - all too often all we get is stories of problems.
| Cheers, Max
________________________________________________
It's about bikes; riding bikes, talking about riding bikes, talking about bikes you ride and talking about rides you've biked...
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| | | Tenzin1999 | | Set | |  | | Reg. Date | : | 20/08/2011 | | Posts | : | 214 | | Location | : | Canberra, Australia |
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| | Posted : 01 Mar 2012 - 09:40 Post title : Re: Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy (Re: dribt) | | |
dribt wrote:
Hi Jim,
Great to hear a good news story - all too often all we get is stories of problems.
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Totally agree.
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| | | Thatch | | Thor | |  | | Reg. Date | : | 24/06/2009 | | Posts | : | 3,655 | | Location | : | Savannah, GA, United States |
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| | Posted : 01 Mar 2012 - 09:54 Post title : Re: Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy (Re: Jimbo) | | | Always good to hear about good customer service.
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| | | thanks4thefish42 | | Set | |  | | Reg. Date | : | 11/11/2010 | | Posts | : | 269 | | Location | : | High Springs, FL, United States |
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| | Posted : 03 Mar 2012 - 01:21 Post title : Re: Thumbs Up to Dowco - Iron Rider Bags ATTN: fasteddy (Re: Thatch) | | | +2 on Dowco-they replaced a Guardian Cover for me last summer as it started to rip and fade real bad after 6 months. I sent in the tag and a swath of fabric and a few days later a new cover.
They are solid and worthy of our business.
Damn if this type of service is the exception not the rule.
| Other rides
Kawasaki Vulcan 900 LT
Suzuki Boulevard S50
BMW R90/6-Luftmeister fairing
Calling upon my years of experience, I froze at the controls. ~Stirling Moss
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