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| Stagger_Lee | | Set |  |  | | Reg. Date | : | 18/09/2010 | | Posts | : | 64 | | Location | : | Australia |
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| | Posted : 23 Dec 2010 - 08:30 Post title : Update on speedo failures from Triumph Australia | | | Well I got a pleasant call from Cliff Stovell of Triumph today. 
First off was an explanation that he has been busy test riding some new model bikes for Triumph (tough job but someone has to do it eh Cliff!) and certainly is a good reason not to have got back to people in the last few days. This coupled with some lazy dealerships may be the reason why we have waited so long from someone at Triumph Australia to get back to people. However I know I have been waiting since the 18th of NOV since my dealer said we have contacted someone at triumph Australia and they WILL get back to you .... and quite a few other attempts at communication since.
Secondly - and very importantly to Cliff - he took issue with my claim of "a large amount" of bikes suffering from this problem. Now this is an issue that we still do not agree on and therefore not worth arguing about, obviously what is a large amount to me is a different figure to him, but frankly the figure he quoted to me reinforced my view (I will refrain from posting the figure openly)
Next was a pleasant eye-opener for me. Cliff stated that they had never and would never refuse to replace a broken speedo and that any dealer telling you that is wrong, plain wrong (and for the record my dealership told me that Triumph Australia had stopped authorising replacements). So again we may have been victims of lazy dealerships. (Mine has closed down permanently as of today) So that is great news from Triumph Australia and one that helps towards putting my faith back into them. Of course the replacement speedo may still prove to be faulty but Cliff really set my mind at ease about the desire of Triumph to look after customers.
Next was a discussion on the cause and cure and it looks like Cliff has done a great job with Triumph UK in formulating some answers and making sure that they understood the urgency and severity of the problem. This is an important step that Cliff has done because the problem is heat related and not something the UK/ most of the thunderbird worldwide sale area is therefore suffering from - so kudos to Cliff for his hard work here.
The conversation ended with a reaffirmation from myself about the lack of communication officially to owners about this problem is in its self causing problems and that there is a real need for an official warning for people to be cautious. This would also go a long way to soothing the anger some customers are feeling. I understand and accept Cliff's view that posts on the forum by triumph employees do not help and can cause problems. Relying on dealers to do the talking is not the answer though, as mentioned before there are some lazy dealerships out there so Triumph Australia should really do it themselves.
Now as a footnote it should be realised that this is just a small transcript of a quite substantial conversation and there may be a slight difference of opinion in what was said and agreed. But I post this in good faith and with good intent but to be fair to Cliff please do not quote it as gospel.
Overall I am a lot happier now. 
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| zolti | | Thor | |  | | Reg. Date | : | 23/03/2010 | | Posts | : | 3,127 | | Location | : | newcastle , United Kingdom |
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| | Posted : 23 Dec 2010 - 08:41 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | |
Stagger_Lee wrote:
the desire of Triumph to look after customers.
there are some lazy dealerships out there
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this is what i found when i had a problem and had to complain to hinckley
triumph did have a desire to look after customers but the dealership let them down.
that particular dealership is no longer and the new one has a great attitude
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| Stagger_Lee | | Set | | | | Reg. Date | : | 18/09/2010 | | Posts | : | 64 | | Location | : | Australia |
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| | Posted : 22 Jan 2011 - 02:01 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | | Another month passes with no update from Triumph - they must enjoy treating customers with contempt 
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| daz | | Zeus | |  | | Reg. Date | : | 12/05/2009 | | Posts | : | 7,731 | | Location | : | United States |
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| | Posted : 22 Jan 2011 - 02:52 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | | there is a possible reason for this issue we seem to see often where the dealers won't go the distance to help while triumph often will. A certain person associated with triumph who shall remain nameless for obvious reasons told me this, and i have no idea how true it is, but it would surely speak to the issue of dealers wanting to help less than triumph. He said dealers have no incentive to help with warranty issues because they are not paid their usual fee by triumph. he didn't tell me exactly how much less they receive, but you gotta figure if triumph only reimburses them say 1/2 of their going labor rate you can understand why this happens, assuming of course this is even true. But it does seem to makes sense given the experiences a lot of customers have had, does it not ? And unless i'm missing something i would see this as more an issue with triumph than thier dealers. The dealers have to make a living. I wouldn't doubt it if this is one of the ways in which triumph is able to sell great bikes at lower prices then the competition. So maybe in the end it's a good thing. Anyways, just speculating. But I was told about the dealer reimbursement policy by someone who would certainly know.
| 2010 Blue/White Thunderbird, "Brutus". 1700 kit, short tors, gutted cat, UNI filter, filter seal off, custom tune. Brutus in his native habitat: Link
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| EnGage | | Thor | |  | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 22 Jan 2011 - 13:42 Post title : Re: Update on speedo failures from Triumph Australia (Re: daz) | | | Check the last post on this thread: Link
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| mat1600 | | Thunderbird | |  | | Reg. Date | : | 06/03/2010 | | Posts | : | 8,596 | | Location | : | Bridlington, Democratic Independant State of Yorkshire, United Kingdom |
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| | Posted : 22 Jan 2011 - 22:50 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | | This just wouldn't do for me. Your bike is not fit for purpose, you paid for a fully functioning bike with the backup of the dealer to act if anything warrenty wise should happen. Granted ,some things take some sorting out, but not this bloody long. I would be holding the sales manager by the neck and demanding a replacement right away - and I would promise to release his wife and children as soon as the job is sorted.
Hope you get sorted.
| My first natural instinct is to breathe. My second is to evade tax's.
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| will_s | | Set | | | | Reg. Date | : | 25/12/2010 | | Posts | : | 5 | | Location | : | Wollongong, NSW, Australia |
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| | Posted : 28 Jan 2011 - 05:56 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | |
Stagger_Lee wrote:
Another month passes with no update from Triumph - they must enjoy treating customers with contempt |
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yes...have heard not a bloody thing from them
Personally I dont think they have a fix and them saying its on the way is total bullshit. Now who is doing the bullshiting ? The dealers or Triumph ?
I am not that pissed off as I have a temp fix that may be there for a while but it works
| will_s
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| gruffyd | | Set | | | | Reg. Date | : | 14/12/2009 | | Posts | : | 34 | | Location | : | Yarloop, WA, Australia |
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| | Posted : 29 Jan 2011 - 07:26 Post title : Re: Update on speedo failures from Triumph Australia (Re: will_s) | | | I'm afraid Triumph are starting to take the ostrich approach
'If we keep our head buried in this sand long enough it will go away'
I havent ridden the Bird now for 3 months I need my license for work and this problem has now cost me
$450+ in fines and 6 demerit points
I am starting to get to the point of selling it but not just the Bird but all of my Triumphs
Why should we support a company that dont support its customers (Harley do it a lot better)
F*ck Triumph Oz
| | Post edited by gruffyd on 29 Jan 2011 - 07:26 |
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 29 Jan 2011 - 14:02 Post title : Re: Update on speedo failures from Triumph Australia (Re: gruffyd) | | | Have you tried going around the dealer and contact Triumph directly? That's what I would do.
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| Keets | | Set | |  | | Reg. Date | : | 24/02/2009 | | Posts | : | 453 | | Location | : | Australia |
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| | Posted : 29 Jan 2011 - 15:28 Post title : Re: Update on speedo failures from Triumph Australia (Re: EnGage) | | | My first experience with Triumph Au was not good. I spoke to some bone head at the bike show and told him that cancelling the ABS option was a nearsighted and poorly thought out decision (when I ordered the Bird it was pretty early on, it didnt have a name, capacity, delivery date or price). His solution was " ask XXX and XXX to give your deposit back" what an asshole!!! Luckily my dealer is family owned and have great customer service...and that boys and girls is why we have the ABS option in Au.
A buddy and i got fueled up one night and i started complainig about having to wait 3 months for the T'Bird shirt to be release despite the fact it was on their site...long story short, I rang up the head office and UK and gave their marketing guy some grief. It maybe worth a shot.
or
Have a lawyer draft a letter articulating the epicness of their fail giving them seven days to respond.
| Cruisin' on thru the junction i'm flyin' 'bout the speed of sound
Noticin' peculiar function i ain't no roller coaster show me down.
I turned away to see her woa! she caught my eye
But i was rollin' down movin' too fast;
...Doh!
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| tadpole | | Set | |  | | Reg. Date | : | 18/05/2009 | | Posts | : | 307 | | Location | : | Mandurah, West Australia, Australia |
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| | Posted : 29 Jan 2011 - 21:46 Post title : Re: Update on speedo failures from Triumph Australia (Re: Keets) | | | Hi Guys, At last, our new speedos are due in aust end of february, got an email on friday from triumph in melbourne....
I must admit its been a saga and its cost me a fine also.....
I have dealt with triumph direct on a few occasions over warranty claims etc and they have always bent over backwards to help me plus the service i get from JCS is brilliant...just my experience for what its worth....
Hey Keets, You got your new bike yet???? cheers all, Tadpole
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| tbird1600 | | Set | |  | | Reg. Date | : | 10/04/2010 | | Posts | : | 39 | | Location | : | Ozztralia, NSW, Australia |
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| | Posted : 30 Jan 2011 - 02:37 Post title : Re: Update on speedo failures from Triumph Australia (Re: gruffyd) | | | You should write to Spannerman from Motorcycle Trader Mag I'm sure he will run the story, you may even win letter of the month. Gives out great advice on how to tackle problems/issues....Just a thought
Spannerman c/o Motorcycle Trader, locked Bag 12, Oakleigh VIC 3166 or email mct@traderclassifieds.com.au
| | If it aint broke don't touch it :>
Mods>Taller Tbars, BC Hog slayers, Unifilter
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| Keets | | Set | | | | Reg. Date | : | 24/02/2009 | | Posts | : | 453 | | Location | : | Australia |
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| | Posted : 30 Jan 2011 - 07:09 Post title : Re: Update on speedo failures from Triumph Australia (Re: tbird1600) | | | Tad
Not yet mate. I'm in Ghana at the moment on a job and the insurance guy tells me I have to come into the office first...which is a little odd.They paid out on the lid though.
Good to hear there is some movement on the speedo replacement front. I get the feeling that Triumph AU dont carry more spares than they think they can get away with. I remember when we first got the Birds there was a bit of a wait for some gear.
Sapnnerman lol Yeah that would be right up his alley
| Cruisin' on thru the junction i'm flyin' 'bout the speed of sound
Noticin' peculiar function i ain't no roller coaster show me down.
I turned away to see her woa! she caught my eye
But i was rollin' down movin' too fast;
...Doh!
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| tadpole | | Set | | | | Reg. Date | : | 18/05/2009 | | Posts | : | 307 | | Location | : | Mandurah, West Australia, Australia |
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| | Posted : 30 Jan 2011 - 21:32 Post title : Re: Update on speedo failures from Triumph Australia (Re: Keets) | | | Hi Keets, All good...So I guess you gonna get a 1700 with all the fruit ?????
I think there was a shortage of bits n pieces everywhere when the bike first came out,,loots people got cranky waiting for stuff lol...
Anyways, give me a yell when you get the newy an i,ll catch up with ya, cheers, Tadpole
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| Keets | | Set | | | | Reg. Date | : | 24/02/2009 | | Posts | : | 453 | | Location | : | Australia |
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| | Posted : 31 Jan 2011 - 12:00 Post title : Re: Update on speedo failures from Triumph Australia (Re: tadpole) | | |
tadpole wrote:
Hi Keets, All good...So I guess you gonna get a 1700 with all the fruit ????? |
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 it would be nice if I could get an SE with 1700 already on board but if not I'll get JCS to do it. Will do on the catch up mate
| Cruisin' on thru the junction i'm flyin' 'bout the speed of sound
Noticin' peculiar function i ain't no roller coaster show me down.
I turned away to see her woa! she caught my eye
But i was rollin' down movin' too fast;
...Doh!
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| Stagger_Lee | | Set | | | | Reg. Date | : | 18/09/2010 | | Posts | : | 64 | | Location | : | Australia |
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| | Posted : 03 Mar 2011 - 14:30 Post title : Re: Update on speedo failures from Triumph Australia (Re: tadpole) | | | tadpole wrote:
Hi Guys, At last, our new speedos are due in aust end of february, got an email on friday from triumph in melbourne....
I must admit its been a saga and its cost me a fine also..... |
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Hey you got an Email from Triumph about this! 
That is good news, any chance of sharing it with us please (because Triumph australia can't be arsed). I have not seen anything from triumph that even admits the problem exists.
Cheers 
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| | Post edited by Stagger_Lee on 03 Mar 2011 - 14:31 |
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| coneye | | Set | | | | Reg. Date | : | 29/07/2010 | | Posts | : | 420 | | Location | : | adelaide, Australia |
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| | Posted : 03 Mar 2011 - 18:27 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | |
This is the first i've heard of the problem , is it confined to a few , what sort of speeds are we out , is there any way of checking , big fine and loss of liscence is'nt really the way i want to find out i have a problem
I know that my rocket is out once you get over 80 klm /p hour , but its out the other way at 100 klm the speedo registers 110
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| narsisco_lopez | | Thor | |  | | Reg. Date | : | 09/09/2010 | | Posts | : | 2,765 | | Location | : | Golden (Showers!), Colorado, United States |
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| | Posted : 03 Mar 2011 - 19:15 Post title : Re: Update on speedo failures from Triumph Australia (Re: coneye) | | | Well, I know that my 'Bird reads about 5 mph UNDER actual speed as compared to the indicated speed of my Garmin Zumo which seems way more accurate... at least after the few tests I did on a measured mile.
I guess you can always ask for some assistance from your local law enforcement... "Say officer, would you mind helping me out? I'm gonna come riding past you at, let's say, 200KM. Can you point your radar gun at me as I pass and let me know what my ACTUAL speed is?" he may not go for it, but... it's worth a shot. 
| 2012 Storm (SOLD!)
Other Bikes:
2003 Suzuki DRZ400E (plated - my dual sport/mountain trail/camping bike)
Past Bikes:
2012 K13S
2009 KTM 990 Adventure
2010 Triumph Thunderbird 1600 (the Alien Queen)
2009 Triumph Sprint ST (another great bike!)
2007 Kawasaki ZX10R
2000 Kawasaki ZRX1100
1975 Honda SB550T "Clubman"
1981 Kawasaki KZ1000J
1985 Suzuki GS550E
1978 Yamaha 650 Special
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 03 Mar 2011 - 22:06 Post title : Re: Update on speedo failures from Triumph Australia (Re: coneye) | | | The coneye wrote:
This is the first i've heard of the problem , is it confined to a few , what sort of speeds are we out , is there any way of checking , big fine and loss of liscence is'nt really the way i want to find out i have a problem
I know that my rocket is out once you get over 80 klm /p hour , but its out the other way at 100 klm the speedo registers 110 |
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It's not an accuracy issue - some have experienced a speedometer that sticks at zero or another speed. Most report that a working thunderbird speedomter reads 3 miles per hour low, which is typical of most cars as well. My speedometer reads 3 MPH low when compared to my tomtom
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| Thatch | | Thor | |  | | Reg. Date | : | 24/06/2009 | | Posts | : | 3,655 | | Location | : | Savannah, GA, United States |
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| | Posted : 04 Mar 2011 - 05:38 Post title : Re: Update on speedo failures from Triumph Australia (Re: EnGage) | | | EnGage wrote:
It's not an accuracy issue - some have experienced a speedometer that sticks at zero ... |
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Uh, not to be a nit picker here EnGage but you can't get much more inaccurate then showing zero while moving. Just sayin' 
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 04 Mar 2011 - 12:17 Post title : Re: Update on speedo failures from Triumph Australia (Re: Thatch) | | | Thatch wrote:
EnGage wrote:
It's not an accuracy issue - some have experienced a speedometer that sticks at zero ... |
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Uh, not to be a nit picker here EnGage but you can't get much more inaccurate then showing zero while moving. Just sayin' |
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Ok, Ok, a few are reporting 100% inaccuracy, while most are off by just a few mph.
Is that better
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| narsisco_lopez | | Thor | | | | Reg. Date | : | 09/09/2010 | | Posts | : | 2,765 | | Location | : | Golden (Showers!), Colorado, United States |
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| | Posted : 04 Mar 2011 - 14:50 Post title : Re: Update on speedo failures from Triumph Australia (Re: EnGage) | | |
EnGage wrote:
Thatch wrote:
EnGage wrote:
It's not an accuracy issue - some have experienced a speedometer that sticks at zero ... |
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Uh, not to be a nit picker here EnGage but you can't get much more inaccurate then showing zero while moving. Just sayin' |
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Ok, Ok, a few are reporting 100% inaccuracy, while most are off by just a few mph.
Is that better |
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MUCH better
| 2012 Storm (SOLD!)
Other Bikes:
2003 Suzuki DRZ400E (plated - my dual sport/mountain trail/camping bike)
Past Bikes:
2012 K13S
2009 KTM 990 Adventure
2010 Triumph Thunderbird 1600 (the Alien Queen)
2009 Triumph Sprint ST (another great bike!)
2007 Kawasaki ZX10R
2000 Kawasaki ZRX1100
1975 Honda SB550T "Clubman"
1981 Kawasaki KZ1000J
1985 Suzuki GS550E
1978 Yamaha 650 Special
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| Stagger_Lee | | Set | | | | Reg. Date | : | 18/09/2010 | | Posts | : | 64 | | Location | : | Australia |
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| | Posted : 06 Mar 2011 - 09:18 Post title : Re: Update on speedo failures from Triumph Australia (Re: narsisco_lopez) | | | The worse problem is that it can stick at other speeds. Mine stuck at 60 even though I was doing aboput 80+
So if you go through a speed camera thinking you are doing the right speed you end up with a nasty fine and loss of licence
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 06 Mar 2011 - 12:47 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | | Stagger_Lee wrote:
The worse problem is that it can stick at other speeds. Mine stuck at 60 even though I was doing aboput 80+
So if you go through a speed camera thinking you are doing the right speed you end up with a nasty fine and loss of licence |
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Just ride your tbird into the court room and show the judge the stuck speed. That should do it.
| | Post edited by EnGage on 06 Mar 2011 - 12:48 |
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| Stagger_Lee | | Set | | | | Reg. Date | : | 18/09/2010 | | Posts | : | 64 | | Location | : | Australia |
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| | Posted : 07 Mar 2011 - 02:03 Post title : Re: Update on speedo failures from Triumph Australia (Re: EnGage) | | |
EnGage wrote:
Stagger_Lee wrote:
The worse problem is that it can stick at other speeds. Mine stuck at 60 even though I was doing aboput 80+
So if you go through a speed camera thinking you are doing the right speed you end up with a nasty fine and loss of licence |
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Just ride your tbird into the court room and show the judge the stuck speed. That should do it. |
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 ..... I want you as my lawyer
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| woody | | Chaac | |  | | Reg. Date | : | 10/07/2010 | | Posts | : | 874 | | Location | : | goulburn, nsw, Australia |
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| | Posted : 09 Mar 2011 - 01:21 Post title : Re: Update on speedo failures from Triumph Australia (Re: Stagger_Lee) | | | Just so people are aware speedo fix is here and I am getting mine replaced on Wednesday 16th March.
With an updated unit.
Anyone else that needs it done you need to approach your dealer and then they put in a claim form and order the new unit.
It will be nice to have a speedo that functions in all weather conditions.
Woody.
| Woody
Do not take life too seriously. You will never get out of it alive.
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 09 Mar 2011 - 12:39 Post title : Re: Update on speedo failures from Triumph Australia (Re: woody) | | | woody wrote:
Just so people are aware speedo fix is here and I am getting mine replaced on Wednesday 16th March.
With an updated unit.
Anyone else that needs it done you need to approach your dealer and then they put in a claim form and order the new unit.
It will be nice to have a speedo that functions in all weather conditions.
Woody. |
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that's good news. I wonder what the change ended up being.
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| fab | | Thor | |  | | Reg. Date | : | 12/10/2009 | | Posts | : | 2,515 | | Location | : | wyong, nsw, Australia |
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| | Posted : 09 Mar 2011 - 19:55 Post title : Re: Update on speedo failures from Triumph Australia (Re: EnGage) | | | i wonder what happens when we run out of warranty ,i haven't had a problem with mine,but who is to say it wont play up
soon. maybe we should all tell fibs and get them replaced now .
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Remember, soft cocks hang around all life long, hard ones come and go
ahh f**k im deep
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| EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 09 Mar 2011 - 20:04 Post title : Re: Update on speedo failures from Triumph Australia (Re: fab) | | | fab wrote:
i wonder what happens when we run out of warranty ,i haven't had a problem with mine,but who is to say it wont play up
soon. maybe we should all tell fibs and get them replaced now . |
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I thought about that as well, but I wouldn't be surprise to see Triumph replace them for a period of time after the warranty expires.
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