|  | Topic : Not a Happy Camper... |  |
| | | OutlawS3 | | Set |  |  | | Reg. Date | : | 29/05/2010 | | Posts | : | 7 | | Location | : | Phoenix, AZ, United States |
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| | Posted : 07 Oct 2010 - 19:06 Post title : Not a Happy Camper... | | | Well, I haven't seen my T-bird in about 24 days. Took her into the dealer for the 4th thermo leak, a blown fork seal and oil presure light. All these things happen on one short ride. The leak has been fixed...again and the fork seal has been replaced, but now Triumph doesn't know what to do about the oil light. The light comes on at idle and stays on until rpms are up. My dealer has talked to Triumph and they have other owners with the same problem but no fix yet. They have said something about an oil expansion valve in the bottom not openning up correctly. If this is the problem the engine needs to be cracked open. This is not a good thing. My father told me never buy the first year model of anything.....I should have listened.
I have 2 other Triumphs so I'm still riding but I wish this problem would get fixed. This is the second time Triumph couldn't fix a problem I've had, on my 04 Speed Triple the engine light would come on after a gas fill-up. I'd ride it 100 miles and the light would go out, gas up and back on it came. It had been to three dealers and all of then just stood there scratching their heads. Calls to Triumph made no head way. Then a friend of the Pack called me and told me he was having the same problem with his 03 Daytona and stumbled upon the fix. The breather hoses on the tank were switched. I really found that hard to believe but what the hell, it's been 2 years with this problem. I took off the tank switched the hoses and BAM! no more engine light problem. Something as simple as that fixed the problem, after countless trips to the dealer and hours checking things out. You would think someone at Triumph would have figured it out first. So this doesn't give me very much confidence that my T-bird well have a happy ending.
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| | | EnGage | | Thor | |  | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 07 Oct 2010 - 19:45 Post title : Re: Not a Happy Camper... (Re: OutlawS3) | | |
OutlawS3 wrote:
My father told me never buy the first year model of anything.....I should have listened.
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If I was your father I wouldn't tell you not to buy the bike, but I would tell you to expect some repairs. Buy a first model year of anything and you have to expect it to be in the shop a few times. My bike went in twice for the coolant leak, for example, but I was OK with that - its a new model.
24 days on the other hand is a lot, so I understand your frustration, but don't believe the bike in problematic in general. Most consider the Tbird a solid bike for a new model. In fact, I question how much of your issues are due to your dealer. Four times to fix the coolant leak is a lot. Some dealers will tighten everything first and give the bike back and if it still leaks, replace, and seal, the thermostat gasket. That's what mine did. So two times, sure, four times ... something is going on. And keeping the bike 24 days doesn't sound right. Triumph may not know what the problem is, but then they will agree on a course of action with the dealer. In fact, the first thing they will tell the dealer to do is replace the oil pressure sending unit. Have they done that?
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| | | DizzE | | Thor | |  | | Reg. Date | : | 12/07/2010 | | Posts | : | 3,141 | | Location | : | Sunnyvale, CA, United States |
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| | Posted : 07 Oct 2010 - 23:15 Post title : Re: Not a Happy Camper... (Re: OutlawS3) | | | OutlawS3 wrote:
Well, I haven't seen my T-bird in about 24 days. Took her into the dealer for the 4th thermo leak, a blown fork seal and oil pressure light. All these things happen on one short ride. The leak has been fixed...again and the fork seal has been replaced, but now Triumph doesn't know what to do about the oil light. The light comes on at idle and stays on until rpms are up. My dealer has talked to Triumph and they have other owners with the same problem but no fix yet. They have said something about an oil expansion valve in the bottom not openning up correctly. If this is the problem the engine needs to be cracked open. This is not a good thing. My father told me never buy the first year model of anything.....I should have listened.
I have 2 other Triumphs so I'm still riding but I wish this problem would get fixed. This is the second time Triumph couldn't fix a problem I've had, on my 04 Speed Triple the engine light would come on after a gas fill-up. I'd ride it 100 miles and the light would go out, gas up and back on it came. It had been to three dealers and all of then just stood there scratching their heads. Calls to Triumph made no head way. Then a friend of the Pack called me and told me he was having the same problem with his 03 Daytona and stumbled upon the fix. The breather hoses on the tank were switched. I really found that hard to believe but what the hell, it's been 2 years with this problem. I took off the tank switched the hoses and BAM! no more engine light problem. Something as simple as that fixed the problem, after countless trips to the dealer and hours checking things out. You would think someone at Triumph would have figured it out first. So this doesn't give me very much confidence that my T-bird well have a happy ending.
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I just know what I would do. And it's hard not to vent at all the stupid SWAGs these service detailers come up with.
It give the motorcycle a bad name. Everyone mutters, guesses, punts. It's the business model, IMO.
Interesting, I thought they were "Triumph." What really frost me is this insinuation I hear that, "you are in the same boat"
"Corporate is aware and working on it." Sounds like I wrote the script? OK, rant off.
Have they checked the pressure curve as it starts up to see if it correlates with the light's behavior? Or is it a faulty sensor?
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| | | davetac1 | | Thunderbird | | | Reg. Date | : | 06/09/2010 | | Posts | : | 8,379 | | Location | : | Haverhill, Ma., United States |
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| | Posted : 08 Oct 2010 - 04:40 Post title : Re: Not a Happy Camper... (Re: DizzE) | | | Incompetence,incompetence,incompetence.Doncha just love it?? And it's ALL OVER THE PLACE,no matter what make or model ya buy.That's why so many of us do our own work and the reason why sites like this have been formed.I blame the manufacturers for not screening their dealerships who don't wanna pay a decent wage for a good tech, instead hiring inexperienced or half assed people for way less money,and don't know sh** in plain English.Yet they still charge the customer a premium hourly rate.And if it's warantee work,they only get what the factory pays em.So they jerk the customer off,making all kinds of excuses like the factory is workin on it,where if they had hired a good tech to begin with,there's a good chance that he or she,would have had it figured out in record time and the customer would be happy.GRRRRRRRRRRRRRRR!! Dave!!!
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| | | hogeyphenogey | | Set | |  | | Reg. Date | : | 21/02/2010 | | Posts | : | 461 | | Location | : | Chicopee, Mass, United States |
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| | Posted : 08 Oct 2010 - 14:35 Post title : Re: Not a Happy Camper... (Re: OutlawS3) | | | Have you considered Lemon Law status on your bike? Check with your local Atty General... If it's been in the shop a month, you have a good case. Also, 4 fixes for same issue. Get out of your 2010 and get a new 2011 where the issues have mostly been resolved. I can understand patience with a bike that you enjoy (when you have it to ride), but enough is enough. Whether it's dealer incompetence, poor machine quality or the brand not ensuring either competence or quality, there's a reason for the law. I'd go about getting a new bike- you bought it to enjoy and ride, and it's a fine ride. I'd get a 2011 if I could get anything on trade for mine. But I'd get the new one because I love all the great things about my 2010. It's worth a phone call.
| A full tank and a day off... Absolute Heaven!
2015 Victory Gunner
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| | | OutlawS3 | | Set | | | | Reg. Date | : | 29/05/2010 | | Posts | : | 7 | | Location | : | Phoenix, AZ, United States |
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| | Posted : 08 Oct 2010 - 17:14 Post title : Re: Not a Happy Camper... (Re: hogeyphenogey) | | | tell the dealer to do is replace the oil pressure sending unit. Have they done that?
Yes they said the have replaced the unit with no change.
As for the lemon law, that's my next step. I have contacted a lawyer friend and he's looking into it for me. I guess a trade for a new Storm would be fair. 
| | Post edited by OutlawS3 on 08 Oct 2010 - 17:15 |
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| | | EnGage | | Thor | | | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 08 Oct 2010 - 17:40 Post title : Re: Not a Happy Camper... (Re: OutlawS3) | | | Outlaw - you should also try calling Triumph customer service: (678) 854-2010, extension 2064
The dealers don't make much money on warranty repairs. Most accept this as a part of being a Triumph dealer (and its no different with other makes), but some won't take the time to dig into a tough problem like this. If this is the case with your dealer, then I suspect Triumph would put pressure on the dealer. Its worth a try and a couple of other folks have gotten resolution by doing the same.
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| | | zolti | | Thor | |  | | Reg. Date | : | 23/03/2010 | | Posts | : | 3,127 | | Location | : | newcastle , United Kingdom |
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| | Posted : 08 Oct 2010 - 18:28 Post title : Re: Not a Happy Camper... (Re: OutlawS3) | | | i had a oil pressure light issue with a thrux. in shop fix and out.
seems to be a dealer issue
hope its all fixed soon or be there hassling the dealer for a new t bird
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| | | mad_angler1 | | Chaac | |  | | Reg. Date | : | 18/10/2009 | | Posts | : | 511 | | Location | : | United Kingdom |
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| | Posted : 09 Oct 2010 - 19:23 Post title : Re: Not a Happy Camper... (Re: zolti) | | | i have delt with Triumph a lot over the last 12 months with regards to problems with customers bikes, not once have they ever told me to wait and see as they are looking into it, they always provide a decent fault finding information, in general they are all ways correct with there diagnosis, i am thinking your dealer is not telling the whole truth here.
for starters i would like to see what the oil pressure is showing on the diagnostic tool, this will instantly tell you if the problem is low pressure at the sensor or perhaps another problem, if it is the oil pump its located as part of the water pump, i cant remember if its chain or sprocket driven.
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| | | Birdy68 | | Thor | |  | | Reg. Date | : | 16/07/2009 | | Posts | : | 3,352 | | Location | : | Bad Zurzach, Aargau, Switzerland |
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| | Posted : 09 Oct 2010 - 21:18 Post title : Re: Not a Happy Camper... (Re: mad_angler1) | | | mad_angler1 wrote:
... if it is the oil pump its located as part of the water pump, i cant remember if its chain or sprocket driven. |
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A view with the sump removed - Oil Pick-Up and Coolant Input
Section 8.11 of the Service Manual shows an illustration and states:
| Remove the oil pump sprocket, drive sprocket and chain as one item by sliding them off the oil pump shaft and input shaft. |
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| Birdy68
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