|  | Topic : Disappointed at Triumph |  |
| | | Birdman | | Set |  |  | | Reg. Date | : | 27/12/2010 | | Posts | : | 135 | | Location | : | United States |
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| | Posted : 14 Apr 2012 - 18:59 Post title : Re: Disappointed at Triumph (Re: TBRider) | | |
TBRider wrote:
Who am I, someone who doesn't give a crap what you think or what you do with your Triumph. It's yours you bought it, which incidentally doesn't have anything to do with the OP's issues. It ain't about you hothead. I think Birdman is able to speak for himself quite sufficiently and doing just fine without your assistance. I give empathy to those who need it, when I damn well feel like it, not when someone else expects it. Triumph's been quite gracious about extending his warranty period and picking up the complete repair tab. I'd say that's a pretty outstanding on Triumph's part. Nothing more than a bit of patience is required.
If you think this is bad, you would have never handled owning a original early model Triumph. Sometimes it was months.
I don't need you to interpret or explain anything Birdman expressed. What you personally expect or think really doesn't have any bearing or effect on how his T-Bird will get repaired, or my personal opinion. This isn't about you or your T-Bird.
If you don't like my opinion, OH WELL!
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And I got labelled a "hot head" for a factual unemotional post about the issues I am facing on my Bird. 
The warehouse move has apparently caused "logistical issues" but I can't accept that as an excuse. Most of us who run or have run businesses know you can't let internal issues affect customer service.
I have really enjoyed all three Triumphs that I have owned with the Bird being the best of them. I have unfortunately had several issues with this bike which although not too serious have taken time and effort to solve. I believe there is a disadvantage in not owning a more "popular" bike with a more robust dealer service network. My next bike (and that may be sooner rather than later) will probably be one that has better logistical support and a local dealer. That might mean a HD.......
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| | | wizard | | Set | |  | | Reg. Date | : | 07/09/2010 | | Posts | : | 430 | | Location | : | St Neots, Cambridgeshire, United Kingdom |
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| | Posted : 14 Apr 2012 - 20:52 Post title : Re: Disappointed at Triumph (Re: Birdman) | | | Talking to a friend of mine this afternoon, he has been waiting for an ignition switch for his Yamaha XV535 for over six weeks. He had to leave a deposit and still doesn't have a date for it to arrive. So it isn't just Triumph.
Getting spares for all sorts of things is getting more dificult as no one wants to hold stock. I am a service manager for a climate control rental company and I still have spares ordered on 6th January with no delivery date available yet.
It is damn frustrating waiting for spares for bikes cars or anything else but the consumer wants the cheapest price and therefore fewer items get held as stock. It's dead money on a shelf and meanwhile the bank manager still wants the interest on the loan to put it there.
| It is the job of every senior manager to agree to a task then find someone who hasn't got time to do it!
1981 Yamaha RD50MX
1982 Suzuki GP100E
1978 Honda CB400 Dream
1987 Kawasaki GPX750R
1989 Honda CBR1000FK
2010 Triumph Thunderbird 1600
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| | | Birdman | | Set | | | | Reg. Date | : | 27/12/2010 | | Posts | : | 135 | | Location | : | United States |
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| | Posted : 15 Apr 2012 - 02:06 Post title : Re: Disappointed at Triumph (Re: wizard) | | | Good point Wizard. Nobody can afford to keep much inventory these days and we have to rely on logistics and quick shipping. I often bemoan the fact the price is king because it has certainly led to shoddy products and service.
A case in point is that I recently wanted to replace a power washer that had died after a number of years of service. i don't use a power washer often (as little as I can get away with :-) ) so I was looking for something of inexpensive but of decent quality. I had an ideal that about $250 would be the right price for what I was looking for. I trundled down to Home Depot only to find that they had power washers for $149 or over $500. I reluctantly bought the $149 one an true to form it died on the first use. It was a hassle to return it to the store and get a replacement and, what do you know, the replacement died on it's third of forth use.
Frustrating to say the least....
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| | | wizard | | Set | | | | Reg. Date | : | 07/09/2010 | | Posts | : | 430 | | Location | : | St Neots, Cambridgeshire, United Kingdom |
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| | Posted : 15 Apr 2012 - 13:29 Post title : Re: Disappointed at Triumph (Re: Birdman) | | | We have an industrial power washer (diesel powered)at work that needs overhaul to make it work again, the repairs will probably cost £300-500 when I get round to sorting it, but in the mean time we have had three cold washers from the local home store all of which have gone kaputt cos of how much we use them.
You really do get what you pay for but all of us are guilty of dreaming, just this once I'll get a gem.
Fortunately I still think my Thunderbird is a gem
| It is the job of every senior manager to agree to a task then find someone who hasn't got time to do it!
1981 Yamaha RD50MX
1982 Suzuki GP100E
1978 Honda CB400 Dream
1987 Kawasaki GPX750R
1989 Honda CBR1000FK
2010 Triumph Thunderbird 1600
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| | | TBRider | | Chaac | |  | | Reg. Date | : | 21/10/2011 | | Posts | : | 834 | | Location | : | Foothills, The Mountains, United States |
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| | Posted : 15 Apr 2012 - 19:12 Post title : Re: Disappointed at Triumph (Re: Birdman) | | | Let's put the record straight shall we.
First of all, you're quoting what I posted to Eddie. I called him a hothead. Second, I didn't call you a hothead personally it was meant as a generalization, my apologizes you took it the wrong way. Sometimes the way people express themselves in writing, can paint a much different picture. It's all in the perception, but I do recognize a bunch of , "unnecessary irrational negativity" when I read it. I've learned to look on the brighter side of life. Sometimes there are extenuating circumstances I'm just not aware of.
IMO, the issue you're facing is not uncommon to others in all sorts of business venues . Frankly you sound a bit ungrateful, which sets a bit wrong with me since Triumph graciously extended your warranty period and is picking up the entire repair tab. Which in reality, speaks miles for their attention to your issue and customer service. Businesses often revise or upgrade their logistics and methods of conducting affairs, which sometimes interferes with their normal everyday business. This is just something everyone deals with at one time or another your not alone in this.
What I was suggesting to you, not Eddie was; have some additional patience, as there maybe some unforeseeable issues you 're personally unaware of. Don't get yourself all worked up over something you can't or aren't in control of. You're not the only one who's had to deal with such problems in the past and certainly won't be in the future. I appreciate the fact you have a limited amount of riding time but that's something you have to deal with personally. Nothing but death and taxes are assured in life, it goes on.
When you signed the contract purchasing the Thunderbird, Triumph didn't tell you, nor was it written they would provide you with a loaner bike, compensation for rental, lost riding time or otherwise. Yes, they're obligated to repair the motorcycle if it's within their specified warrantee period, your's was not. But, they were gracious enough to extend your's because they wanted to provide you with a solution to an obvious manufacturing issue and keep you happy. Pretty forth coming and damn good of them, I'd say. Feel fortunate they did, you could have paid for it yourself. I can guarantee Harley Davidson won't.
As has already been noted; the Triumph USA warehouse is or has been moved to an entirely new location. It doesn't happen overnight, nor does returning to business as usual. It's not a an easy transition or move, if you understand the logistics and inventory accountability. So you just might want consider, cutting them just a little slack, especially if it's going to help every one else in the future and keep Triumph a viable business.
For your personal edification; I'm over 60 years of age. I've owned and currently own and operate a personal firearms repair business, which depends primarily on logistics and product supply. I have three Triumphs in the garage presently and have owned in upwards of 10 during my lifetime. So big deal!! Stop whining, it's not very becoming for man of 60+ years.
There are some disadvantages in owning a Triumph and there called; uniqueness, individuality, self expression, learning how, independence and owning something different from the masses. IMHO, if you think it will be any different or better owning a Harley Davidison, then go right ahead. You've got a real eye opener coming with HD. Doesn't mean anyone else here, will be following your lead. Please, follow those wannabe masses, you'll probably be happier.
GLWS of the T-Bird.
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| | | SeanS | | Jupiter | |  | | Reg. Date | : | 17/10/2009 | | Posts | : | 1,179 | | Location | : | Matlock, Derbyshire UK, United Kingdom |
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| | Posted : 15 Apr 2012 - 19:21 Post title : Re: Disappointed at Triumph (Re: RC65) | | |
RC65 wrote:
feduke wrote:
I'm with Birdman. I've waited months for parts and been denied warranty work on items obviously mis-assembled at the factory. I really don't give a damn what caused the delays, problems, attitude. Whatever it is, it's Triumphs fault ultimately and they not only refuse to accept responsibility, they are supremely arrogant and just don't give a damn. I don't continue to give money and/or support to a company that treats me and their other customers like that. I never ran into anything like this with other European or Asian bikes and that tells me to look elsewhere when it's time for a new bike. It also tells me to warn others about the pitfalls of Triumph ownership.
I made statements like this once before and was told by several forum members I should play nice with Triumph and not discourage others from buying Triumphs. Well sorry Triumph. I treat people exactly the way they treat me, and I warn friends about problems they may not see coming. The TBird will be my last British bike. |
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As a prospective TBird owner, unvarnished honesty from current TBird owners is to me far more valued and appreciated than a glossed-over version. As someone who's researched this bike for the last two years and unabashedly lusted after it, I've read plenty of good things about it, too...it's nice when someone comes out and is honest about its pitfalls as well. Trust me, none of the Cruiser of the Year articles talked about parts shortage, delayed shipping, poor warranty service, etc., and that's good knowledge for me to have before dropping $14K. At least if I go forward with it, I've been forewarned with knowledge about the problems (as well as the assets). |
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Gents I don't want to fuel a fire, however I can only speak from my experience.
have owned Hinkleys since 93 and on every bike there has always been warranty claims, some minor, some more major, but in every instance the support recieved from my dealers has always been impecable. Each claim has always been approved, however in every instant it was down to the dealer support justifying the claim and in the majority of cases repaired in a few days.
A loan bike always provided to ensure never off two wheels and on several instances a bike loaned for longer than a couple of weeks.
When I consider that my local dealer isn't the one I purchased my TBird from their support has been brilliant considering that they only get paid for warranty work from Triumph once the fault has been identified and then only for hours determined by Triumph. As a result they don't really make money on warranty work, however keeping a customer happy is valuable in maintaining future business.
I can't speak for US brands, but from experience with other EU and Japanese brands, the warranty support on the Triumph Brand has always been brilliant when support recieved from the dealer.
Sorry if problems are experienced. Fortunately for us in UK we have many dealers within a short distance (at least 7 within 100 miles) I know support from 2 is questionable and from another 3 excellent. I have a choice, unfortunately not so for you guys.
For me I still have no reason for not considering stickinmg with Triumph.
Hope you manage to resolve your issue Feduke and RC that you have an excellent dealer. Hopefully by now most issues with the TBird are now resolved.
| If only I had a bigger garage
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| | | Birdman | | Set | | | | Reg. Date | : | 27/12/2010 | | Posts | : | 135 | | Location | : | United States |
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| | Posted : 15 Apr 2012 - 19:43 Post title : Re: Disappointed at Triumph (Re: TBRider) | | | I have no intention of getting into a childish pissing contest which, based on your other posts (Mickey Boy thread etc), will degenerate into name calling and undoubtedly you reminding us of your military service and rank. As we used to say in my time in the service - Airforce = all air and no force 
I remain disappointed in my situation despite your shilling for Triumph - call me an ungrateful bastard if you like but I did not expect to be without the use of my two year old bike for more than five weeks while I waited for parts. Honouring the repair under warranty is, in my opinion, not the big magnanimous deal you make it out to be. The problem originated during the warranty period and the warranty repair did not solve the problem. If I don't get my bike back this week or a loaner I will be shelling out another $1000 to rent a bike for a week to join my buddies on our season ending four or five day ride. All in all a pretty expensive and frustrating experience........
I will now make use of this boards ignore button and move on.
(I should have done "reply with quote" - this post is obviously meant as a response to TB Riders post)
| | Post edited by Birdman on 15 Apr 2012 - 19:46 |
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| | | Leethal | | Zeus | |  | | Reg. Date | : | 24/01/2011 | | Posts | : | 6,572 | | Location | : | Australia |
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| | Posted : 16 Apr 2012 - 03:45 Post title : Re: Disappointed at Triumph (Re: SeanS) | | | I'd just like to back up one point that Sean has made re warranty work. Many of you may not be aware that dealers for specific brands rarely make money from warranty work, in fact most of it is a loss, which makes it hard sometimes to give the normal level of service . One of my dealerships concerns a major USA marine manufacturer, and I lose significant $$$ on every claim, 1, because the factory times are generally way off what it takes to do in situ and 2, their hourly rate is almost $20 per hour below my retail charge.
I give Triumph dealers a bit of slack with warranty work, because I face the same scheduling and parts supply problems that they do. Since the GFC (excuse for everything now) none of my engine manufacturer suppliers hold the same level of stock that they did prior to that fiasco. It's a fact of life now.
| Experience is something you get just after you needed it 
1600,Foran Razorbacks, Meerkat bypass, Dyno tune, real headlight,plenty of chrome,switchblade pegs, Nitron R3 shocks & Ikon progressive fork springs etc. Scorpion Western Low handlebars. PH adjustable fork caps.
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| | | mat1600 | | Thunderbird | |  | | Reg. Date | : | 06/03/2010 | | Posts | : | 8,596 | | Location | : | Bridlington, Democratic Independant State of Yorkshire, United Kingdom |
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| | Posted : 16 Apr 2012 - 07:29 Post title : Re: Disappointed at Triumph (Re: Birdman) | | | Birdman wrote:
I have no intention of getting into a childish pissing contest which, based on your other posts (Mickey Boy thread etc), will degenerate into name calling and undoubtedly you reminding us of your military service and rank. As we used to say in my time in the service - Airforce = all air and no force
I remain disappointed in my situation despite your shilling for Triumph - call me an ungrateful bastard if you like but I did not expect to be without the use of my two year old bike for more than five weeks while I waited for parts. Honouring the repair under warranty is, in my opinion, not the big magnanimous deal you make it out to be. The problem originated during the warranty period and the warranty repair did not solve the problem. If I don't get my bike back this week or a loaner I will be shelling out another $1000 to rent a bike for a week to join my buddies on our season ending four or five day ride. All in all a pretty expensive and frustrating experience........
I will now make use of this boards ignore button and move on.
(I should have done "reply with quote" - this post is obviously meant as a response to TB Riders post) |
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I have full sympathy for you. It would really fuck me off to lose my ride for that long and to be shit on by a dealer. If my dealer couldn't sort a problem out in a short time (now the bird has been out for 2 1/2 yrs) I would be looking for a more reliable bike and dealer. You can't blame some folk for shifting brand if they arn't happy.
| My first natural instinct is to breathe. My second is to evade tax's.
| | Post edited by mat1600 on 16 Apr 2012 - 07:30 |
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| | | ufothunderbird | | Set | |  | | Reg. Date | : | 18/02/2012 | | Posts | : | 220 | | Location | : | TBirdHills, NSW, Australia |
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| | Posted : 16 Apr 2012 - 11:16 Post title : Re: Disappointed at Triumph (Re: feduke) | | | My 2010 Thunderbird is out of warranty and after i sent an email to the Australian Importers about an issue I had with the bike they called me there soon after and arranged for the issue to be resolved at no expense to me _ thats good service .. 
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| | | Thatch | | Thor | |  | | Reg. Date | : | 24/06/2009 | | Posts | : | 3,655 | | Location | : | Savannah, GA, United States |
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| | Posted : 16 Apr 2012 - 11:38 Post title : Re: Disappointed at Triumph (Re: ufothunderbird) | | | Just to put my experience down.... I've had my bike since mid 2009, I'm out of warranty now, but had experience with claims in both the US (NC) and Europe (Germany) and have had no issues with the exception of a 4 day wait for a replacement piston ring (snapped during BB kit installation). Beyond that I don't have word one to say against my experience with Triumph. That's not to discount anyone else having an issue or three, but I would be more inclined to put the blame on the local shop than big Triumph, as it is their job to be an advocate for the customer and in my experience there is almost always a way to get something done, get the needed part in or get the needed decision made. That said, ultimately it does fall back on the brand as it is there job to make sure their dealers are trained and they are listening to their dealers (and therefore their customers) needs.
Regardless, sorry to hear of your frustrations.
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| | | Nashville | | Set | |  | | Reg. Date | : | 08/04/2012 | | Posts | : | 98 | | Location | : | Zuerich, Switzerland |
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| | Posted : 16 Apr 2012 - 14:06 Post title : Re: Disappointed at Triumph | | | G'Day!
This story sounds extremely bad to me because the quality of an enterprise is shown in a case of an issue.
Next week, I'll bring my bird for the 10k service and in front of that, I told my dealer that both rims should be replace on warranty because they have an unacceptable quality (proved by an wheel expert) . Especially, the back rim looks really ugly an can not bet cleaned anymore -even rim polish is useless.
Let's see what he'll say...
So long 
| Saor Alba!
| | Post edited by Nashville on 16 Apr 2012 - 14:07 |
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| | | Druid | | Jupiter | |  | | Reg. Date | : | 14/10/2009 | | Posts | : | 1,359 | | Location | : | United Kingdom |
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| | Posted : 16 Apr 2012 - 15:52 Post title : Re: Disappointed at Triumph (Re: Kando) | | | Bad dealers, Good dealers you always get lumbered with one or the other its the luck of the draw.
Mine's superb. I have no complaint with Triumph at all, super service super bike.
I do reserve the rite of others to have a bad experience and sypathise with them.
| Socialism is the philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery - W.Churchill
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| | | Oak | | Chaac | |  | | Reg. Date | : | 03/11/2011 | | Posts | : | 551 | | Location | : | United Kingdom |
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| | Posted : 16 Apr 2012 - 18:27 Post title : Re: Disappointed at Triumph (Re: Druid) | | | As mentioned on a separate thread, I've just got my bike back from my nearest dealer, having fixed some electrial problems under warranty.
Got a nice letter today from the dealer that supplied the bike, a bit further afield, and they have given me £100 voucher. A nice gesture I thought
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| | | TBRider | | Chaac | | | | Reg. Date | : | 21/10/2011 | | Posts | : | 834 | | Location | : | Foothills, The Mountains, United States |
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| | Posted : 16 Apr 2012 - 19:47 Post title : Re: Disappointed at Triumph (Re: Birdman) | | | | I have no intention of getting into a childish pissing contest which, based on your other posts (Dickey Boy thread etc), will degenerate into name calling and undoubtedly you reminding us of your military service and rank. As we used to say in my time in the service - Airforce = all air and no force |
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You just did and confirmed my original thoughts. Whinners are never happy with anything they're given or provided.
You started three separate threads, just to tell everyone how displeased you are with Triumph and the T-Bird, then whined about having to spend money renting an HD whaaaaaaaaa! Guess what, not everyone agrees with you especially me. So get used to it!.
You actually believed everyone should be sympathetic towards your troubles. Oops, supprise you found out differently. Why, because you've been extended every courtesy from Triumph and it still isn't good enough. Your sole intent was to bad mouth and trash Triumph, as you believed no one would side or defend them. Oops, wrong again!
I give sympathy to people in need and those less fortunate. Not to someone whining about a broken motorcycle, even after they've been extended every courtesy. Especially when they're getting it repaired on the manfactures dime, well beyond the normal warranty period. You're more fortunate then at least %50 of the members here, taking in consideration you've got thousands to throw away on HD motorcycle rentals. You were basically provided some of the reasons why there's a parts delay but it still isn't good enough for you.
Frankly, I don't really care that you've spent several thousands for HD rentals. It's your choice, to do so or not. No one twisted your arm and made you, it's not Triumphs fault either. What you want is for Triumph to hold your hand and provide you with everything you desire. Well guess what, (Here's Your Sign) it ain't gonna happen, nor should it. You just want your cake, the next individuals portion and eat it too!
Instead of manning up and acting like an adult, you're gonna whine and take your marbles home, because you're not winning! NICE going for a 60+ adult.
So your bases of personal disappointment is comprised of two issues; 1) not having the T-Bird to ride with your buddies 2) having to spend some money on rentals to do so in the process.
As I understand you could have still rode the bike according to the mechanic but you decided to bring it in for the repair. Fair enough, your choice. Let's see, you're getting the bike repaired free of charge even though it's out of warranty and you've made a personal choice to rent an HD until it's repaired. In the process having to spend some money to get your riding time in. I just don't see a down side here.
You know I did mention, "I was sorry you were having problems," in at least one of the three threads or did you just totally disregard it?
By the way; | (I should have done "reply with quote" - this post is obviously meant as a response to TB Riders post) |
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do you mean like this and above.
An applicable old phrase comes to mind; "don't cast you're pearls amongst swine." 
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| | Post edited by TBRider on 17 Apr 2012 - 17:42 |
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| | | Daycruiser | | Chaac | | | Reg. Date | : | 08/11/2011 | | Posts | : | 704 | | Location | : | Garner, NC, United States |
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| | Posted : 16 Apr 2012 - 23:36 Post title : Re: Disappointed at Triumph (Re: TBRider) | | | Which board is this again?
I've been very well trained to listen to all sides of a story before taking a position and while I'm reading all of this all I can think of is that this is a big boy toy being bantered about. Issues like this are why dealers and manufacturers come and go, good ones survive and bad ones parish. Why human beings exercise their individual rights (except in some countries) and make choices suitable to themselves. If one is unhappy with a previous choice then freewill affords the opportunity to right the wrong for oneself. Rather than express this unhappiness in a public forum, do what really matters and express ones unhappiness to the selling/servicing dealer and manufacturer, part with the toy and acquire another while hoping a better individual choice has been made and ones happiness can be restored. Others happiness will also be restored at the mere mention of nirvana attained.
| | Post edited by Daycruiser on 17 Apr 2012 - 09:30 |
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| | | woody | | Chaac | |  | | Reg. Date | : | 10/07/2010 | | Posts | : | 874 | | Location | : | goulburn, nsw, Australia |
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| | Posted : 17 Apr 2012 - 08:09 Post title : Re: Disappointed at Triumph (Re: TBRider) | | | blah blah fucking blah.
| Woody
Do not take life too seriously. You will never get out of it alive.
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| | | TBRider | | Chaac | | | | Reg. Date | : | 21/10/2011 | | Posts | : | 834 | | Location | : | Foothills, The Mountains, United States |
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| | Posted : 17 Apr 2012 - 17:36 Post title : Re: Disappointed at Triumph (Re: Daycruiser) | | | +1 and don't whine about it in the process.
| woody wrote: blah blah fucking blah. |
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You need to quit eating so much Vegimite Woody! 
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| | Post edited by TBRider on 17 Apr 2012 - 17:46 |
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