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| SeanS | | Jupiter |  |  | | Reg. Date | : | 17/10/2009 | | Posts | : | 1,179 | | Location | : | Matlock, Derbyshire UK, United Kingdom |
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| | Posted : 04 Mar 2012 - 23:30 Post title : No more Dealer Sales | | | Bummer really.. No more end of season sales from your local dealer.
Was told on Saturday that from tommorrow, Triumph will be lauching their own Online store for selling off end of season stock.
Shame really because all my clothing purchases have been spur of the moment looking through sales items. More often you have to try the jacketon first, internet sales isn't the best.
More impotantly I think its removing support to the dealer Network. I'm sure mostof you like to support your local dealer and even grabbing a bargin is helping to ensure they remain around.
Regards
| If only I had a bigger garage
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| mat1600 | | Thunderbird | |  | | Reg. Date | : | 06/03/2010 | | Posts | : | 8,596 | | Location | : | Bridlington, Democratic Independant State of Yorkshire, United Kingdom |
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| | Posted : 04 Mar 2012 - 23:53 Post title : Re: No more Dealer Sales (Re: SeanS) | | | Do it the Yorkshire way - Try it on at the dealer and buy online cheaper. Naughty but saves the cash for the outragious service costs.
| My first natural instinct is to breathe. My second is to evade tax's.
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| TBRider | | Chaac | |  | | Reg. Date | : | 21/10/2011 | | Posts | : | 834 | | Location | : | Foothills, The Mountains, United States |
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| | Posted : 05 Mar 2012 - 00:00 Post title : Re: No more Dealer Sales (Re: SeanS) | | | All I can say is WE have the power to change things. You can either choose to support your local dealer or Triumph direct. Triumph won't continue to do something that's not supported by the consumer. So it's pretty easy to take it away from Triumph and place it back in the hands of the dealers. Just don't purchase from Triumph directly.
It's the same with models of particular motorcycles. If we don't support it by purchasing from them, they'll quit producing it. It's amazing how much power we actually have over a business. Don't buy it and they either change or go away. Personally if Triumph doesn't support what we want as consumers then, they will change or go away also..
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| mjgt | | Thor | |  | | Reg. Date | : | 16/09/2011 | | Posts | : | 2,201 | | Location | : | North Somerset, United Kingdom |
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| | Posted : 05 Mar 2012 - 17:11 Post title : Re: No more Dealer Sales (Re: TBRider) | | | I went to a dealer today that has had Triumph since it re-started in 1990and they no longer stock Triumph. When I asked why not they told me that Triumph are trying to go in the direction of Honda i.e. sole dealership or Triumph sold in a separate part of the shop as Honda do. This is to try to offer a more specialised service to better meet the needs of their customers, wonder who will end up paying for this "better" service?
| Mick . . .  Keep the rubber side down!!
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| feduke | | Thor | |  | | Reg. Date | : | 11/08/2009 | | Posts | : | 2,441 | | Location | : | Daytona Beach, Florida, United States |
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| | Posted : 05 Mar 2012 - 18:23 Post title : Re: No more Dealer Sales (Re: mjgt) | | | Success is definitely going to Triumph's head. Doing the basics well is what brought them success. Businesses forget that their dealers ARE Triumph to the customer. Too bad. It's marketing mistake that leads to disaster for so many good companies.
| I'm a secondhand vegetarian. Cows eat grass. I eat cows.
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| EnGage | | Thor | |  | | Reg. Date | : | 14/07/2009 | | Posts | : | 3,155 | | Location | : | Grand Rapids, MI, United States |
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| | Posted : 05 Mar 2012 - 19:24 Post title : Re: No more Dealer Sales (Re: feduke) | | | I am concerned as well, but not ready to write them off yet. Triumph is doing more business these days. They are doing well enough that they told my dealer that they don't have enough bikes to fulfill their summer order. As Triumph gets bigger, they inevitably will want their brand to be presented in modern storefronts with street traffic, not some of the back-roads shops that so often carry Triumph today. This will put pressure on some dealers. Triumph has been trying to get my dealer to expand, for example, and from time-to-time I discuss helping my dealer do this.
The Triumph dealer outside of Madison lost their franchise because of this. They were housed in a barn a good 25 miles or so out of Madison on a residential country road. I've forgotten their name, but they had a great reputation, but only the Triumph faithful knew they were there. Triumph asked them to move the store to an area with street traffic, but they refused. I'm not sure I blame Triumph for that move- Triumph is a business and is going to grow if they can - you don't do that by being in barns in the middle of nowhere.
My bigger concern is that the new CEO of Triumph North American is Greg Heichelbech - an ex-HD guy. Rumor is he will be limiting demo bikes, which seems like a bad move to me. No sure what else he has planned, but we will see.
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| Tilinghetuna | | Set | |  | | Reg. Date | : | 21/05/2011 | | Posts | : | 196 | | Location | : | Nottingham, United Kingdom |
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| | Posted : 05 Mar 2012 - 20:14 Post title : Re: No more Dealer Sales (Re: EnGage) | | | From one point I can appriciate what they are trying to do. Not many of the Triumph dealers in my area have a full range of stock to try on and see what particular style right for me. All to often I'm buying off of the Internet in the vague hope I get what I'm looking for. It's mainly recommendations off this very site that tends to sway my decision making.
| ---------------—------------------------------------
Tilinghetuna = Settlement of Tir's people
| | Post edited by Tilinghetuna on 05 Mar 2012 - 20:15 |
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| zolti | | Thor | |  | | Reg. Date | : | 23/03/2010 | | Posts | : | 3,127 | | Location | : | newcastle , United Kingdom |
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| | Posted : 05 Mar 2012 - 20:41 Post title : Re: No more Dealer Sales (Re: TBRider) | | | TBRider wrote:
All I can say is WE have the power to change things. You can either choose to support your local dealer or Triumph direct. Triumph won't continue to do something that's not supported by the consumer. So it's pretty easy to take it away from Triumph and place it back in the hands of the dealers. Just don't purchase from Triumph directly.
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| | Post edited by zolti on 05 Mar 2012 - 20:42 |
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| mad_angler1 | | Chaac | |  | | Reg. Date | : | 18/10/2009 | | Posts | : | 511 | | Location | : | United Kingdom |
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| | Posted : 05 Mar 2012 - 20:50 Post title : Re: No more Dealer Sales (Re: zolti) | | | it all changes in late 2010 when Nick Bloor replaced Tue Mantoni and there was a major reshuffle of the top positions, this resulted in a change if direction.
as i stated back in early 11 none of it is good.
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| feduke | | Thor | | | | Reg. Date | : | 11/08/2009 | | Posts | : | 2,441 | | Location | : | Daytona Beach, Florida, United States |
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| | Posted : 05 Mar 2012 - 21:22 Post title : Re: No more Dealer Sales (Re: mad_angler1) | | | I don't mind them forcing their dealers to modernize and move to civilization. That only helps the customer. But at this point their US office is close to unreachable. Any company that makes it difficult to contact someone at the distributorship or the factory is headed the wrong direction. They have started to consider themselves more important than their customer base and are almost totally unresponsive.
| I'm a secondhand vegetarian. Cows eat grass. I eat cows.
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| Daycruiser | | Chaac | | | Reg. Date | : | 08/11/2011 | | Posts | : | 704 | | Location | : | Garner, NC, United States |
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| | Posted : 05 Mar 2012 - 23:06 Post title : Re: No more Dealer Sales (Re: feduke) | | |
feduke wrote:
I don't mind them forcing their dealers to modernize and move to civilization. That only helps the customer. But at this point their US office is close to unreachable. Any company that makes it difficult to contact someone at the distributorship or the factory is headed the wrong direction. They have started to consider themselves more important than their customer base and are almost totally unresponsive. |
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And they will find themselves entombed in obscurity if they keep going down that road. Just makes marketing machines like HD and Honda that much happier.
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